Here are some of our most Frequently Asked Questions:
Do you ever work off the island?
How far in advance do I need to contact you for my event?
Can I have your recipe for Watermelon Salsa?
How much does your service cost?
What if I buy the supplies, can I have you just cook from my groceries?
What if I, or one of my guests, has a food allergy?
What kind of browser do I need in order to make online purchases from The Kitchen Garden Company and kitchengardenfoods.com?
What forms of payment are accepted for online purchases?
How do I know if something I purchased is on back order?
How can I check the status of an order online?
Will The Kitchen Garden Company and kitchengardenfoods.com confirm my online order?
How is sales tax calculated?
How are delivery charges calculated?
What shipping charges apply to gift certificates?
Can orders be shipped to foreign countries?
What is the return policy for The Kitchen Garden Company and kitchengardenfoods.com?
Is the credit card information I submit secure?
Will The Kitchen Garden Company or kitchengardenfoods.com sell or rent my email address information to other companies?
What is The Kitchen Garden Company and kitchengardenfoods.com Privacy Policy?
Do you ever work off of the island?
Yes, we have done many jobs on the mainland, and on Orcas and Lopez Island. On the mainland we are willing to travel from Bellingham to Seattle to make your dining occasion work for you.
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How far in advance do I need to contact you for my event?
The more advanced notice we can have the better, both in terms of our availability and in terms of planning your event to come out as best as possible.
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Can I have your recipe for Watermelon Salsa?
I will happily share my recipes with my customers when they have a favorite.
How much does your service cost?
I get this question a lot. It is a difficult one to answer easily. Simply put, the cost of a meal depends on what courses make up the main, and what ingredients are used in the courses. A great deal also depends on the level of service required. A buffet, formal or informal , will cost more than a sit-down dinner. A simple meal for two couples with full table side service including wine and coffee will cost more than the same meal for twelve where the hostess helps serve from the kitchen. It really depends on the occasion and the budget.
What if I buy the supplies, can I have you just cook from my groceries?
While we are perfectly willing to help you with this sort of meal, it could actually cost you more in the long run. When you buy groceries at your favorite store you will, probably, spend more than we do to get the same things. When we do the buying, we are constantly seeking the best product at the lowest price so that we can keep the cost of our dinners and services down in order to fit all budgets.
What if I, or one of my guests, has a food allergy?
Dietary needs and allergies are easily accommodated as long as we know in advance of the occasion.
What kind of browser do I need in order to make online purchases from The Kitchen Garden Company and kitchengardenfoods.com?
To make purchases online from this site, you must have an SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We test our site on new versions of browsers and do our best to offer optimal experience on most of all browsers and platforms. Our site is optimized for Microsoft Internet Explorer version 5.5 and Netscape 4.7. If you are using AOL and are experiencing problems, try using Internet Explorer or Netscape Navigator on your computer while you are connected to AOL. This site was created on a Mac.
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard and American Express credit cards.
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How do I know if something I purchased is on back order?
As you shop, we'll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you have made your purchase, we will notify you by email.
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How can I check the status of an order online?
If you provide your email address when placing your order, we'll send you a shipping confirmation once your order has been shipped.
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Will The Kitchen Garden Company and kitchengardenfoods.com confirm my online order?
If you provide your email address when placing your order, we'll send you a confirmation message within 24 hours.
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How is sales tax calculated?
The Kitchen Garden Company and kitchengardenfoods.com will only charge sales tax to Washington State residents. Delivery charges are taxed only within WA.
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How are delivery charges calculated?
Our shipping charges are based on the merchandise total of each delivery address, by applying the shipping method and any handling charge necessary for the purchase. Because our items may be sent either directly from The Kitchen Garden Company, or shipped directly from the source this may vary.
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What shipping charges apply to gift certificates?
There is no shipping charge unless you opt for rush two-day delivery, for $6.50. Please note that gift certificate orders take one day to process in addition to the delivery time. Rush orders placed Monday through Thursday arrive in three business days; rush orders placed Friday through Sunday arrive on Wednesday.
Can orders be shipped to foreign countries?
The Kitchen Garden Company and kitchengardenfoods.com will consider this on a case by case basis to help suit your needs.
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What is the return policy for The Kitchen Garden Company and kitchengardenfoods.com?
See our Return Policy .
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How do I return an item when I no longer have the return instructions?
Please see our Return Policy for instructions.
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Is the credit card information I submit secure?
Absolutely. Every step of The Kitchen Garden Company and kitchengardenfoods.com online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
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Will The Kitchen Garden Company and kitchengardenfoods.com sell or rent my email address information to other companies?
No.
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What is The Kitchen Garden Company and kitchengardenfoods.com Privacy Policy?
Just to confuse things we have two--a site policy (see the link below at the foot of the page) and a Store Policy. They are basically the same thing stated differently--both serve to protect you and The Kitchen Garden Company.
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